1 surisha ramsarup - 3 months ago
I took my husband and family for his birthday dinner (4 June 2022), the restaurant has the most beautiful vibe. However, the level of service we experienced was horrifying from the Restaurant Manager. We had complained about the Butter Prawn and Chicken curry, as this meal was ordered by 3 of us (sitting at the same table). When we compared the meal, i was given 2 super small prawn, while my mum has four and my dad has none. We called the manager, and he hastily got 2 additional waiters to removed all plates (while we was still eating), this left us stunned. After, 5 minutes he returned with an explanation from the chef, stating that the curry was cooked in a big pot and we should not expect everyone having the same meal. I was stunned, as this restaurant had brilliant reviews, yet they confirmed that there was indeed no consistency preparing meals. However, he did give us the option to change our orders, which 2 of us did. My mum, wanted the same meal, so this manager went to the kitchen and brought her, the exact same plate, with food half eaten. This was beyond disgusting. Unfortunately, I will never come back to this restaurant, as the experience received by the Manager, was beyond pathetic. Being part of such a large corporate hotel company, please look at employing people that are more aligned to Southern Sun groups values. as this manager did not have any customer service skills.
