Toys R Us Mall of Africa

1 Sharusha Maharaj - 10 months ago

My daughter picked a cube to buy it was marked R39.90. The both shelves for this item was full so I took it as this is the item and did not check the price. Please acknowledge that while reviewing now, there is no one at the tills infront of me. I checked my slip after payment and realized that I was charged R59.90. When I showed the teller and manager on duty, they showed me the item that should have been packed on those shelves instead. No apology or admission of mistake. It was either I take the intended cube at the R39.90 or pay more with no exceptions.
I love Woolworths and Clicks when they make price errors, they believe customers are right and admit their mistakes. I ended up with a extremely disappointed 10yr old and I preferred to take a refund on that item just due to the principle and my poor experience. I must also say that in this same purchase, I bought a keyboard for R799.90. So disappointing ????

5 Fabrice Yanga - 3 years ago

Lovely staff and varied selections of toys.Good location inside the mall on top of parking

1 Aragon Elessar - 10 months ago

First I had to return broken items and then missing items, and then I was given an incorrect item from staff. When I tried to exchange for the correct item I was told I can't because the box is open. Even though it is working fine. I spoke to the manager Carol who did not assist at all. Instead of making me feel like a customer, I got the feeling I was defending myself in court in a trial. Will not shop there again. Also, later found the item 50% cheaper in Checkers.

5 Catt Machete - a year ago

I only come here because my little brother who is 6 years old begs us to stop by here. ????????

His face lights up so much each time he comes here and I am really happy that one store can make him so happy. ????????

We unfortunately can't get him all the toys but I'm happy we always leave with a toy that he will enjoy. ????????

Beautiful store, good staff.
Happy kids, Happy life. ????❤️

2 Bhavin Bhaga - a year ago

Great store with great variety... But where are the trolleys! Pathetic that we have to use the trolley from Woolworths at your store. What if a single dad or mum comes to buy a box or 2 of nappies. With their kids.

1 Boetie Bok - 2 years ago

We had a very bad service yesterday from a lady called Tumelo. We were buying a Mickey baby car seat. We asked for the seat and Tumelo said go fetch the one that is on display. We said we want a brand new one, the one on display dirty.

She then went to storeroom to check for the baby car seat, came back and said the item is finished.

We asked to speak with the store manager and the store manager went to the store room and came back with the car seat.
We have been buying things (High chair, baby walker, pram etc) here since last year and we been receiving good service but is like things have changed.

The attitude we got from this lady made us reconsider buying at this store ever again.

We hope things will get better.

1 Leleshya Nadesan Hurbans - a year ago

Absolutely pathetic and terrible customer service. Hardly any staff to assist you and if there is someone they don't know anything about the products. Seems to be a common thing amongst the stores as I experienced the same issue at the Woodmead store as well.