1
Angylique Boshoff -
a year ago
I ordered 2 cakes for 2 birthday's from Bakery Co. Paid both in full amount and did not get 20% of what I actually asked for.
My request was caramel treat on the inside layers for both cakes. My request was not denied or said they "can't" do it.
First Cake was beautiful on the outside but no caramel treat on the inside? iI did not complsin as I assumed it was a human error..
Second cake, we arranged a different time which Juan said no problem, just to be asked if I can go and fetch it myself. I even asked for a photo before even fetching the cake and all was well until I had to go and fetch it myself ( no problem ).
On arrival, we waited for anyone to open te gate or assist us. i stayed calm and did not complain. After "identifying" what cake i had to pick up, it did not closely look like what I asked for. The "picture" of the cake I wanted was a cake previously made by them and I did not get closely to that cake I paid for..
At home, I was greeting guests and feeling horribly ashamed of the cake I had made for a birthday and a remembrance.. The Surname was even spelled wrong and I went to check the spelling I gave to him over whatsapp and it was the correct spelling. Cake nr. 2 also did not have as requested - caramel treat. My guests were dissapointed as much as I am still. I raised the issue with Juan just to be offered doughnuts or 10 % off on my next cake? I'm ashamed now, not later? Why say you will make something if you are not up to do it or in the mood for it? I was offered a new cake but I can't as I feel I was ripped off for something they wanted maynbe but not what we agreed on..
Keep the second cake and keep the doughnuts.. Clearly I'm not worthy enough nor my money to get it right atleast the first time around.
