Telkom Direct Polokwane (Mall of the North)

1 ngwako selepe - 4 months ago

A consultant by the name of Lerato was very rude to the customers who were in front of me. I could hear her shouting at them like a biss. No customer service etiquette.

In my case, she just tried by all means not to assist me. She kept on discouraging me and every cell phone I ask about is stockout without checking the system. She wouldn't even give a possible turnaround time, all she does is encourage you to make an online application. I've never seen a sales industry that horrible. Home affairs even gives better service than that.

It really felt like I was in a government service department. Close the shop or up your game Telkom Mall of the north.

1 Lukman Molvi - 3 months ago

Very poor service. Coz sens 10 days I try to reconnect my landlines and reactiv to same number for business. They fail and also they don't have device in stock in whole limpopo. So how they gat authority for debit order on contract pls

2 Innocent Shivambu - 7 months ago

They can add chairs outside, we were standing for more than an hour to get in and still waited again.

1 Sabelo Tubatsi Sekhukhuni - 4 years ago

If I could I would call the review to come now!! I’m at the store, been here since 11 and still not served. The staff is suuuper slow. The manager is part of the rest of the employees’ attitude.
Honestly home affairs has become better than this place.

There’s a guy sitting in the right counter, his name tag is turned so we can’t see his name. He is not assisting anyone but playing with celotape around his finger.
The manager calls the line staff off the desk to assist her at the back, slowing down the service even further.
The staff on duty are Mahlodi Setwaba, Lerato and the other’s don’t have their name tags.

Once more, another place that needs to be closed down.

1 Shaun Rikhotso - 4 months ago

Worst service DONT BUY A PHONE FROM THESE PEOPLE GO TO VODACOM OR MTN INSTEAD.

1 tolo may - 8 months ago

I was at Telkom mall of the north. Horrible service. I was helped by Frans setuso and then by another rude lady. Generally unwelcoming and discouraging attitude from both workers. They go out of their way to not help and they encourage you to go away/cancel/stop if there's even any (resolvable) issue. I couldn't complete a contract application in store apparently because I already had an open one online. instead of helping me resolve it by canceling the online (incomplete) app they gave me the wrong number and told me to go and call to resolve it on my own via phonecall. I did the back and forth for hours while in the store and while completing a new application via phonecall by myself. I was going after them to ask for required information about the device I was trying to buy in the store for the sales agent that was on the phone with me. eventually the device I wanted was sold-out while I was right there in-store trying to apply for it via phonecall and they still sent me away without getting what I came there for which was a new phone

5 Pierre de jager - 3 weeks ago

Very good service.