Regal Inn Umhlanga

5 Vanessa Pather - 4 months ago

The Regal is truly Regal! The staff and service provided was professional and friendly. The Supervisor and Receptionist were really helpful during check-in and obliged our special request. The cleanliness of the hotel was impeccable. This should be a 5 star rated hotel. The beds and pillows were just dreamy and comfortable. We really well after a sleepless night.

3 Saakina Kafu - 3 months ago

The room was small and the bathroom even smaller. They offer room service but there isn't a menu in the room. The bedding is not premium quality and the pillows are flat. It's good for an overnight stay, not as accommodation when you're on holiday.

3 Mathipa Makgato - 5 months ago

Positives:
The place is very neat.????????
Staff ????????
Food ????????. Affordable and served with love.
Private Parking ????

Negatives:
1. The door access card was not working all the time I had to go to the reception for reset. ????????
2. The room we were booked in was a double room but separated by a door. The privacy was non existent- we had to listen to our neighbours doing the deeds all night and early mornings. ????
3. The bed ???? not comfortable at all, they need to be replaced.

1 Mark Eybers - 3 months ago

Very bad service. I came to check in at15:00 and had to wait almost 40 min for my room as it was not clean yet. Then floor was dirty when I went in. Tel was not working. I tried to phone from my cell but the first two numbers just did not work. When i actually got a correct number and complained about bubble gum on my bed and wanted it changed the lady was not very helpful. Wanted me to change to another room. I had to pack all my things again and unpack myself because they have no one that can replace bedding. I eventualy agreed to do it myself. Still waiting for it 40 min later though. Staff have no clue what customer service is. Very poor.

4 Kalyn Fagan - 3 weeks ago

Rooms, security and amenities where phenomenal, balcony view a definite must, there was a few issues due to eskom, but communication could have been better, staff did try to accommodate by charging in reception but being on a work trip we needed to know what was happening. Great lobby and beautiful restaurant, would recommend the mutton burger and great for client meetings.

3 Wesley Drake - 2 weeks ago

Overall the experience was a bit average at Regal Inn. The room was not badly priced but it was very small. It was clean, had an aircon, but tv channels are a bit bizarre in selection for limited viewing.

A big negative is the hotel doesn’t have a generator and with load shedding this is not ideal.

We had an incident with the housekeeping team giving us a lot of attitude because we wanted to get ready in our room after breakfast and we were interrupting their duties.

The hotel does have private parking but it is limited. The location is good, being close to Gateway, Umhlanga Beach and the freeway.

The hotel could do better but a bit disappointing and not what we expected.

5 Nomis Llab - 3 months ago

My wife was in Busamed gateway hospital just across the road. I had NO idea how long I would need the room. Each morning I talked to the staff. Please can I take another night. Guy's the answer was YES. The room is waiting for you. Please relax. What a stunning attitude. Clean. Secure. Oh and so friendly and accommodating. Thank you Regal Inn Umhlanga. Thank you