1 Jolene Naidoo - 3 weeks ago
This is a great apartment and in an amazing location but I will never stay here again because of incompetent and rude staff! Despite the booking being in my name all staff (excl receptionist) only addressed my husband. Arnold went as far as to stand in front of me with his back turned to me. Even when I addressed them, they just ignored me. The whole check in process is a joke and extremely unprofessional, and to add the cherry to an already unpleasant experience, the receptionist called me at 10:30 asking (very rudely) when am I planning on checking out. Everyone here is just rude and unprofessional! It’s such a pity because it’s such a beautiful place.