Sugar Hotel

4 Gibson Ncube - 5 months ago

The Sugar Hotel has a good location. The front office staff was very courteous and helpful, thanks George and Langton. The room l stayed in was very huge, a big bedroom and an equally big bathroom. The linen in the room was clean as well as in the bathroom, save for a towel which wasn't particularly clean. The restaurant was great. Very lovely view and very fast and friendly service. Overall, a good hotel offering good service.

3 Matthew Eaton - 6 months ago

I had a decent experience at the Sugar Hotel u0026 Spa. My girlfriend and I had their couples massage u0026 2-course meal special from Hyperli. The spa is not much more than a small room with 2 massage tables. It's quite dark and cramped which made things a little tricky to relax in and the music wasn't working. The actual massage itself was lovely and really really well done. There is also not much privacy as the massage u0026 shower room are only behind frosted class doors.

The 2 course meal we had was average. Although included in the deal , the food prices are way to expensive. The food was quite overcooked and looked like it was just heated up instead of freshly made to order. The food service was very good.

Overall, we had an okay experience and it was great to get it for a good price with a voucher but I don't think we would go back.

5 Melanie du Toit (Mel) - 3 months ago

Excellent stay. Perfectly located and spacious room with a very latge bathroom with a shower and big tub. Bed was big and extremely comfortable. The block out curtains and complimentary breakfast made this stay even sweeter. Staff is warm and friendly and there’s a spa in house where you can book a massage.

Highly recommend

4 Anthea Variend - 6 months ago

Had a massage and dinner at The Sugar Hotel. Massage was amazing, deep and tension relieving. Therapists were friendly and professional. Hotel reception is clean and has a comfortable waiting area off the reception. We were offered still or sparkling water while we waited and after the massage.

Dinner was divine, deal was a two course so we got to sample dessert and starters by sharing our choices. Portions are not big but also not small. I didn't leave feeling hungry. Wine selection was great.

5 Carol Byett - 2 months ago

A good massage at the spa followed by lunch is an absolute treat.
The therapists are professional and will chat with you if you initiate a conversation or leave you to relax and enjoy the experience.
When it's very cold as it was this time, it would be really great if they had electric blankets to help keep clients warmer.
The aircon was set to warm as the therapist came into the room u0026 maybe they should be left all the time. Although with regular power cuts, it does make life difficult.
I will be back ????

1 Zeenath Hassen - a month ago

Worst customer experience ever!!! I did not even get to the hotel but experienced numerous issues with my booking at the spa. The spa messed up my booking and refused to accommodate me. At first it was a lady named Bee who canceled and changed my booking without notice. And then I received a confirmation sms for a 1pm time slot, I call to confirm since I already know how incompetent the staff are, and Lelo tells me I still have a 2pm appointment and the sms was a mistake. 2 hours later Langton calls and says I have a 1pm appointment and argues with me about my email saying I want a 1pm. Clearly this manager is highly unskilled in managing his staff and reading email chains to understand how to help a customer. I even tried being flexible and asking for another day but the lady at the hotel reception this time refused to help me and said I should just get a refund. If this is the disgusting manner in which business is conducted and customers are treated my family and I will never be using any of the services again and it will never be recommended.

1 manuela coleridge - 2 months ago

Got a Hyperli voucher for a 2 course meal. The service was poor and we waited very long for our food to arrive with no communication. The food was pathetic to say the least. Our starters was two tiny prawns. One of the main meals was the steak dish which had the most awful sauce and it covered everything ... When my friend brought it to the waitress's attention she took the plate away and brought us the bill without saying anything. We had to ask her what the chef said because we honestly believed that the sauce was faulty... The waitress said she couldn't find the chef. I also enquired about the portions and the waitress confirmed that they basically give you half the normal portion because you have a 50% off voucher. I suggest you remove your promotion from Hyperli because it's a scam and in my opinion has done more harm than good to your restaurant.