Pizza Hut Brackenfell

5 Sebastiaan Carstens - 6 months ago

Food arrived 20 minutes earlier than expected. Driver was polite and friendly. He forgot the coke but quickly went to get it. Food was excellent and still hot when it arrived. Will definitely be ordering from them again.

4 Wilco van Eeden - 8 months ago

Although the food is super awesome, the delivery was incorrect and the driver had to return to the shop to correct the order, what a waste of time and energy and money!

1 Jayshree Periasawmy - 11 months ago

2 and a half hours later going onto 3hrs, still no pizza delivered. I would not recommend ordering online.I Full understand its a busy time but customer service is nonexistent. It's a nightmarish experience from Pizza Hut Cape Gate.

Update, order arrived 3hours later and was basically just crust.

3 Jadine Kruger - 3 years ago

I placed an online order today at 15:00. I received an email saying my order would arrive at 15:30. I called at 16:01 to check the status and was told that the delivery man had gotten lost (I live 5-10 minutes away?) and would arrive soon. My food eventually arrived at 16:23. Not only did I wait an hour and 23 minutes for my food, when I finally opened it, my order was incorrect. There was no avocado on my Macon, Avo, Feta pizza.

UPDATE: raised review from 1/5 to 3/5 stars. I called the store and spoke to the manager on duty. He apologised and offered to replace my Macon, Avo, and Feta pizza at my earliest convenience. I got a fresh pizza delivered in a speedy manner the next week.

1 Candice Bayman - 11 months ago

Ordered online for Delivery from their Website. Process was flawless and said delivery would be plus minus 60 minutes. 55 minutes later we get a call to ask us to come collect (defeats the entire purpose of ordering online for DELIVERY!). We got told they are busy and only 1 driver on shift....not the customers problem and poor management planning for an Saturday! If we want delivery, have to wait more than 30 minutes.
UNBELIEVABLE, DO NOT RECOMMEND AS CUSTOMER SERVICE IS CLEARLY NOT AN IMPORTANT ASPECT!

5 Nelisia Rohlandt - 4 months ago

Great tasting and kosher friendly. Would love a gluten free option aswell, but it was worth it even with gluten. Good price also.

1 Ra'eesah Islam - 10 months ago

Got the wrong order and waited an hour. It was cold, oily also and cheese instead of feta.