5
carly o'shea -
10 months ago
When I say this place is perfection, I mean it. The location is great, the facilities are fantastic, but the staff… oh man the staff are absolutely the best.
Let me break this down into a few categories -
Hotel itself: as a lover of non-chain hotels, I can’t say enough positive things about the tree house. The thought that has gone into each and every inch of this hotel is perfectly calculated. The grounds are beautiful and the rooms are stellar. The bed was comfortable, the room was stocked with everything we needed and then some.
The location: 15-20 minute walk down to the Vu0026A waterfront, with plenty of restaurants and shops around. Don’t want to walk? The staff will be glad to arrange transportation.
The staff: every single person we interacted with was kind, attentive, and genuinely interested in ensuring we had a wonderful time. Elton and the rest of the team chatted with us during breakfast, made sure we had everything we needed, and took special care when we requested laundry service.
Special shout out: we booked two tours through reception, the transfer tour to Hermannus (the Big Splash) and the Peninsula tour. We loved both, but the peninsula tour was something out of this world. Ishmael was our driver all week and he made us feel like lifelong friends. He is extremely knowledgeable about the history, sites, and culture and shared everything he could with us. There simply are not enough positive words to share about our experiences.
If I could do it all again, which I hope to one day, I’d stay for more than 5 nights as I felt we only scratched the surface on what Cape Town had to offer. I’d 100% stay at the tree house or one of their sister properties every time.
Wishing the staff nothing but the best and thanks again for the wonderful, memorable experience.