iStore Pavilion

1 Brian Venter - 2 months ago

Visited the store a couple of times. Always seems so busy, never anyone to help. Today the same happened. I guess the margins of your product is high enough that you only have to to sell a couple of items. Your staff is busy keeping themselves busy and not looking after all your clients entering the door.

Anyway cheaper (12%) to buy the same product at your competitor down the stairs and have an energetic person wanting to help.

You keep on getting poor reviews yet the same keep on happening. Far from the fire if you ask me. Last time I will visit your store. Sure there is other retailers wanting to do business in the current environment.

1 Chelsea Soni - a week ago

Employ competent tech support. I came in about a week ago to sort out a problem with my watch, he told me that there’s absolutely nothing I can do and that it just won’t work and that I should buy another one. Came home and fixed the problem myself. Instead of urging customers to buy new products, maybe focus on doing your job.

1 ashlin juggath - 2 months ago

Terrible service. When you enter no one will come up and help you. You have to ask for assistance while they have a chat and they they will brush you off to the next staff member who is busy on a device and barely listens to you. No extra mile in helping the customer.

1 Dredin Jeremiah - a month ago

The worst store I have ever been to, its almost as if they judge you before they help you and I was actually there to purchase the Iphone 14 Pro yesterday, instead I just made my purchase at Vodacom a few stores down. I will never return to the Pavilion store, the store assistants are absolutely not helpful.

5 Janine Whitehead - 4 weeks ago

The five stars are purely for Ntokozo in the Pavillion branch. The rest of the staff don't get rated :( Ntokozo is the only person in the entire store who was super helpful and took the time to explain to us what was needed to sort out our problem. We'll done to you, Sir

1 Sean - 3 weeks ago

Terrible, terrible service!! Staff make little effort to help customers. I left after waiting 10 minutes for assistance.

1 Brenda Muneri - 5 months ago

I’m not sure what the istore did as my review does not show on the reviews tab but it is my duty to inform people of such atrocities. If you’re looking for incompetence and terrible customer service this is the place. I wish there was a negative star rating . Every time I’ve come to the Pavilion istore I’ve left with a headache, I barely get assisted and when i do it’s always with the incompetent sales assistant. I’m a very patient and understanding person but this store absolutely tests me time and time again. My last experience was absolutely horrific, the lady who “ assisted “ me was genuinely slow and seemed disinterested in helping me apply for a contract for the iphone 13 pro. I came to the shop 20 minutes prior to the appointment ( which you have to physically go to the shop and make , unlike other iStores) and she only got to me 15 minutes after the appointment started ,only to tell me that I had incomplete documents ( which she failed to inform me about the previous day). Furthermore, she assured me that the process would only take about 15-20 minutes however the whole process took well over 90 minutes .She focused more on multitasking and helping complete sales than completly focusing her attention on assisting me. Additionally ,while processing the unnecessarily long application she informs me of this R800 screen protector adaptor and screen protector special only to find out towards the end that it was out of stock :) I don’t know if it’s a matter of being short staffed or if most of them are genuinely incompetent but it’s unacceptable for an iStore. While I was waiting for 20 minutes prior to the appointment, numerous sales asssitance just glanced and ignored me. This pathetic customer service is exactly why I will never return there and make the trip to Gateway.