Sanctuary Optometrist

5 Thobeka Makhubela - a year ago

I had such an amazing experience, very friendly and professional staff, the eye test was very informative, I actually understand my eyesight (vision) better. I got the perfect frame and have the perfect lenses. Its been two months now and my eyes have never been so comfortable. Thank you so much.

5 kirsten ammon - 11 months ago

I was dealing with Arno at Sanctuary Optometrist. It was the best eye test I ever had. Arno took his time, explaining what he is doing and going to do. He is such an asset to the company. If you looking for the best ,please call Arno at Sanctuary Optometrist.

4 Prue Ferreira - a year ago

I had ten days of extreme eye irritation and pain. After other consultations I walked into sanctuary optometrists where I was seen to immediately, kindly and thoroughly. Three days after my impromptu visit and following the Sanctuary Optometrists advice I have 95% improvement. I wish to thank Sanctuary Optometrists for the quick and considerate help I was given.

5 anita bouwer - 7 months ago

Excellent service. The optometrist really took time to explain every aspect and made sure my new glasses fit perfectly.

5 Lizelna Smit - 9 months ago

Professional, friendly, considerate staff. I got my glasses a year ago, and still very happy with quality. Recommended.

1 Nico Lourens - 3 years ago

In April 2018 I had my eyes tested at The Sanctuary Optometrist in The Sanctuary Shopping Centre, Somerset West. I explained to the staff that I needed at least a test pair of contact lenses before a certain date as I was flying to Thailand and would need to use the lenses there. I told them that if they can't deliver I would need to look for someone who can. They said I need not worry, they'll have test lenses ready before my flight. One day before my flight I was getting anxious and decided to give them a call as I haven't heard anything from them. They told me my test lenses would only be ready the following week. Needless to say, I had to go on holiday without contact lenses.

A few months later I had to have new eyeglasses made. I decided to not have them made at The Sanctuary Optometrist because I could not trust their service anymore. I did, however, decide to use the prescription they gave me as I had obviously already spent money on the eye test.

After receiving my new eyeglasses I realised something was wrong as I couldn't see as well as expected with them. I returned to the optometrist who made the new lenses and asked them to look into it. They immediately offered to give me a complimentary eye test in order to assist me in getting to the bottom it. The new eye test then yielded a completely different prescription as the one I received from The Sanctuary Optometrist.

I then decided to inform The Sanctuary Optometrist of the situation. The optometrist at The Sanctuary Optometrist completely refused to take responsibility for the wrong prescription she provided. She said it was the responsibility of the optometrist who made the lenses to test my eyes before making them. She basically made a scapegoat of the fact that I opted to not spend money on having my eyes tested a second time.

The optometrist where I had the lenses made offered to make new ones for me at 60% discount. I will recommend their service to anyone and will never make use of The Sanctuary Optometrist again. The staff at The Sanctuary Optometrist have no intention of keeping customers happy it seems.

5 Jacques Viljoen - 2 years ago

I visited the Sanctuary Optometrists one day merely to "browse around" and see what is available in terms of frames. Wow, and was I impressed with the reception I got from Daniella, Marejanne and Ronel! Immediately they treated me important and carried on showing me around, explaining the procedures, and options. Undoubtedly VIP treatment, form both the reception and Optometrist - this is a rare jewel in today's hustle and bustle. Needless to say, I chose them for my eye test and spectacles.